With automated surveys, you can discover how you are doing from the perspective of your most valuable asset, your customers.
Products
Surveys – Obtain customer feedback, with purchase follow up calls or yearly surveys. Survey unlimited questions with easy to read reports.
Policy Cancellation-Renewal Reminder Calls – Increase policy renewal rates and forms compliance with automated calls.
Customer Welcome Calls – SmartVoice makes it easy to personally thank every customer for their patronage.
Delinquent Payment Reminders (Debt Recovery) – With the ability to send 150,000 calls per hour, reminder/collection calls can be processed quickly for greater response rates.
Features
Easy to Set Up Recordings – Follow our sample script to record your messages via a toll free number. It works much like recording a voice mail message. Once your message is recorded, we can reuse it until you wish to change it.
Call Lists – We support all major file types. Simply export your appointment reminder list from your practice management software program and email the list to order@smartvoiceinc.com. We do the rest. Turnaround time is immediate.
Call Transmission – Calls are tried 3 times if busy. With SmartVoice’s ability to process large call volumes, any size order will be completed shortly.
Reports – Detail reports are sent via email as a CSV file when the calls have been completed. CSV files are easily opened in Excel. Reports include phone number, contact or customer name, date and time, and status of the call.
Removal Lists – SmartVoice can store in the system your unique do-not-call list.
Call Sample –
Expiration Reminder Expiration Reminder Wav File