Increase productivity by automating welcome calls, service reminders, and direct mail follow up.
With automated surveys, you can discover how you are doing from the perspective of your most
valuable asset, your customers.
Confirmation Calls - Customize calls with client’s name, appointment time with the option to transfer the call to your repair center for further needs and clarification.
Seamlessly integrate name and appointment time from your list into the call for a professional sounding, continuous message.
Reduce no-shows and increase profitability in your service center.
Products
Surveys – Obtain customer feedback, with service or purchase follow up calls. Survey unlimited questions with easy to read reports.
Postcard-Mailings Follow Up – Increase appointment response and forms compliance with automated follow up calls.
Customer Welcome Calls – SmartVoice makes it easy to personally thank every customer for their patronage.
Notices – With the ability to send 150,000 calls per hour, recall notice calls can compliment a direct mail campaign for greater response rates.
Features
Easy to Set Up Recordings – Follow our sample script to record your messages via a toll free number. It works much like recording a voice mail message. Once your message is recorded, we can reuse it until you wish to change it.
Call Lists – We support all major file types. Simply export your appointment reminder list from your dealer management software program and email the list to order@smartvoiceinc.com. We do the rest. Turnaround time is immediate.
Call Transmission – Calls are tried 3 times if busy. With SmartVoice’s ability to process huge call volume, any size order will be completed shortly.
Reports – Detail reports are sent via email as a CSV file when the calls have been completed. CSV files are easily opened in Excel. Reports include phone number, contact or customer name, date and time, and status of the call.
Removal Lists – SmartVoice can store in the system your unique do-not-call list.
Call Sample –
Service Reminder Service Reminder Wav File